Job Description

Company Description:

The Old Pro, a beloved fixture of the Palo Alto community since 1964, is being revitalized in its most recent landmark location. The new establishment, simply named “ The Pro ,” aims to honor the rich legacy of this historic watering hole while introducing a fresh and vibrant atmosphere.

Opening December 2025 , in Palo Alto’s Ramona Street Architectural District, The Pro will continue the long tradition of serving the people of Palo Alto and celebrating the Bay Area’s legendary local sports teams and athletes. Our mission is to preserve elements of the unique character of The Old Pro while creating a welcoming and dynamic gathering place for all.

The Pro’s revitalization will offer a casual, light lunch, a leisurely afternoon bar bite, an intimate date night, a celebratory family dinner, or a way to cheer on the home team with friends. Serving familiar dishes with an emphasis on classic cocktails delivered with on-point service by a team of restaurant veterans.

What We Are Looking For:

We are seeking a dynamic, hands-on Private Club Maitre d’, who is service-oriented and understands hospitality. A strong front of the house presence and knowledge of back of the house operations, A Private Club Maître d' manages the dining room experience for members, handling reservations, greeting guests, coordinating seating, supervising staff, and resolving issues to ensure a seamless, high-quality service. They act as the ambassador of the dining room, fostering a warm, professional atmosphere and catering to personalized member requests with excellent attention to detail. while leading, encouraging and inspiring the crew. 

Job Description/Summary of Position:

The Private Club Maitre d’ works under the supervision of the General Manager. As The Private Club Maitre d’ you will serve as an ambassador to our members, and will be the front line representative for customer service. You will serve as a host/hostess to members and show support by accommodating any of their special needs. As a part of the management team you will be responsible for ensuring that all standards are met while developing and implementing new programs, projects and activities designed to increase and retain membership in the club.

Duties/Responsibilities/Essential Functions:

• Maintains the club’s database.
• Plans and implements strategies to meet club membership goals.
• Processes all requests for and transfers of membership.
• Assists prospective members in fulfilling application requirements.
• Conducts tours for prospective members.
• Conducts orientation programs for new members.
• Promotes club activities using table tents, newsletters, flyers, notices on club website and app.
• Coordinates with the Events Manager the updating of the club’s master calendar.
• Maintains online member directory.
• Holds prospective member functions.
• Calls and requests active members to make personal referrals and to assist with recruitment efforts.
• Processes member resignations; develops reports and undertakes special projects as applicable if membership retention problems arise.
• Determines markets to be canvassed for qualified individuals and completes and maintains perpetual member invitee roster.
• Assesses the need for and makes recommendations regarding membership classifications to help ensure that the needs of ever-changing markets are met.
• Personally meets each club member and instills confidence that the club is operated in the best interests of the membership.
• Follows-up on telemarketing efforts, member referrals, leads from staff, catering contracts, newspaper articles, lists, publications, etc.
• Tracks the success and overall performance of all membership activities.
• Coordinates development of the social activities and social calendar for the club.
• Maintains a file of club history information.
• Coordinates all club public relations efforts, members’ newsletters, news and media events, use of social media, and club promotional materials.
• Conducts annual club survey on membership dues, equity, practices and fees.
• Attends management and staff meetings.
• Effectively responds to member comments in accordance with club standards, policies and rules; uses ideas, feedback and suggestions to continuously improve the services provided to members.
• Develops and adheres to a departmental budget; after approval, monitors and takes corrective action as necessary to help assure that budget goals are attained.
• Maintains club’s member bulletin boards.
• Serves as manager on duty as scheduled.
• Coordinates décor throughout the club.
• Communicates with the General Manager to provide effective decorating concepts for the clubhouse.
• Works with the Food and Beverage Department as needed to coordinate special member events.
• Takes photographs of members and club officers at social events.
• Surveys other clubs for information useful in setting and revising club membership policies.
• Oversees the administration of all membership rules and regulations to ensure consistency in interpretation and application; updates club rules and regulations and keeps members informed of changes.
• Responsible for all correspondence to members regarding rules infractions.
• Handles communication with dissatisfied members.
• Maintains all waiting lists for club memberships.
• Responsible for maintaining confidentiality of all member information.
• Is present during club operating hours and events to assist in meeting and greeting members and guests.
• Completes other appropriate assignments made by the General Manager.

You Should Possess the Following Attributes/Qualifications:

• Strong integrity and honesty
• 21 years of age or older.
• Have knowledge of service and food and beverage, generally involving at least 2 years of front-of-the-house operations.
• Possess excellent basic math skills and have the ability to operate a Point Of Sale system.
• Be able to work in a standing position for long periods of time (up to 5 hours).
• Be able to reach, bend, stoop and frequently lift up to 50 pounds.
• Must have the stamina to work an average of 50 hours per week.
• Experience with TOAST is a plus!
• Ability to train, lead, manage and inspire the service team.
• Cash handling, shift supervision and scheduling
• Ordering/inventory
• Excellent food & wine knowledge
• Proficiency with computers, Excel, Word, Gmail, Instagram, and OpenTable
• Passion, energy, common sense, work ethic, enthusiasm, kindness
• Maintain composure in stressful environments while being highly self-motivated and detail-oriented.
• Must be able to work day/nights, weekends and holidays
• Must be available during large sporting events
• Must possess a current California Food Handler Certification.
• Must possess a current RBS Certification
• Must possess a current Sexual Harassment Training Certification
• Must possess a current Workplace Violence Training Certification
• 2+ years of experience in a food service operation and or customer service role required
• A minimum of 5 year of previous membership management experience is desired.

Compensation: $90,000-100,000 annual salary, 50% contribution to group health benefits, 10 days paid vacation

Our operation is employee focused, ensuring that all staff feel that they are valued and benefit from their job above and beyond the standard financial motivators. We are always seeking people who take responsibility and look above and beyond to achieve greatness in their field. If you are looking for personal growth, a team-oriented workplace, and to experience hospitality and hospitality business in a new and exciting environment, this is likely the position for you.

If you are interested and feel that you might be a good fit for our team, please reply along with your resume and contact information.

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