Job Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities:

• Field customer complaints when necessary
• Communicate with housekeeping to make sure guest rooms are ready
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Bookkeeping: keep accurate records of all hotel guest account information
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests

• High school graduate, GED recipient, or equivalent
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Comfortable taking telephone calls and mitigating stressful situations
• Exhibits working knowledge of Microsoft Office and reservation management systems

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